Privacy Policy

Last updated: Nov 12, 2025

Introduction
Personal Data We Collect
How We Use Personal Data
How We Share Personal Data
Retention
Security
Your Rights and Choices
Jurisdiction-Specific Disclosures
Privacy Policy Changes
Contacting Us

Introduction

We at Cruxtro Technologies Pvt. Ltd. (“Cruxtro,” “we,” or “us”) are deeply committed to protecting your privacy and ensuring your information remains secure.

This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect your personal data when you use Cruxtro’s software, platform, APIs, and related tools, including through our website www.cruxtro.com and other services that connect the flow of product information and insights (“Service”).

By accessing or using our Service, you agree to the terms described in this Privacy Policy. Please read it carefully.

This Policy does not apply to data we process on behalf of enterprise customers who use Cruxtro under their own organization’s account (for example, if your employer provides you access). Such data is governed by separate agreements between Cruxtro and that organization.

1. Personal Data We Collect

We collect the following types of personal data:

A. Data You Provide Directly

Account Information: When you sign up for Cruxtro, we collect your name, email address, and password.
Workspace and Team Data: If you create or join a workspace, we may collect workspace name, team details, and roles.
Payment Information: If you subscribe to a paid plan, we collect billing details and payment information.
Inputs and Actions: Cruxtro allows you to input data (e.g., product notes, insights, metrics) that may include personal or organizational information.
Communications: When you contact our support or interact with us (e.g., feedback or surveys), we collect your contact information and message content.
Feedback and Ratings: You may provide input on our features or insights, which we store as part of your account feedback.

B. Data Collected Automatically

When you use our Service, we collect certain technical and usage data, including:

Device and Log Data: IP address, browser type, device identifiers, operating system, and access timestamps.
Usage Data: Pages visited, actions performed, feature usage, and interactions with our AI assistants.
Cookies and Similar Technologies: We use cookies and analytics tools to understand usage patterns and improve performance.
Location Information: We may infer your approximate location via IP address for security and localization.

C. Information We Do Not Collect

Cruxtro does not intentionally collect sensitive categories of data (e.g., biometric, health, or religious information), nor do we direct our Service to children under 18. If we learn that such data has been inadvertently collected, we will promptly delete it.

2. How We Use Personal Data

We use your personal data to:

Provide and Maintain the Service: Including account setup, authentication, and usage continuity.
Reduce Context Switching: To integrate information from different tools and create a unified, intelligent flow for product teams.
Enhance User Experience: Analyze usage to improve our AI features, performance, and recommendations.
Communicate with You: To send updates, respond to inquiries, and share feature releases or important notices.
Facilitate Payments and Billing: For subscriptions, upgrades, and invoicing.
Ensure Security: To detect, investigate, and prevent fraud or abuse.
Comply with Legal Obligations: To meet regulatory or contractual requirements.

We may use de-identified or aggregated data for analytics, product improvement, or research, ensuring it no longer identifies you personally.

Cruxtro does not use your workspace or product data to train AI models, except where:

You explicitly provide feedback marked for model improvement, or
It is used in an anonymized form for safety, diagnostics, or compliance review.

3. How We Share Personal Data

We may share your data with:

Service Providers: Cloud hosting, analytics, customer support, and payment processors, under strict confidentiality terms.
Business Transfers: In case of a merger, acquisition, or sale, your data may be part of the transferred assets.
Legal Authorities: Where required by law or to protect rights, security, or property.
Affiliates: Entities under common ownership with Cruxtro, for operational purposes consistent with this Policy.
Integrations and Third-Party Tools: If you connect Cruxtro to tools like Slack, Notion, or Jira, relevant data may be shared per your configuration and their policies.
With Your Consent: When you actively choose to share data or enable integrations.

We do not sell or rent your personal data.

4. Retention

We retain personal data as long as necessary to:

Operate and maintain the Service;
Comply with legal, accounting, or auditing requirements;
Resolve disputes and enforce agreements.

When data is no longer needed, it will be deleted, anonymized, or securely archived in accordance with applicable law.

5. Security

Cruxtro implements technical and organizational safeguards to protect your personal data from unauthorized access, disclosure, or loss.

However, no system is completely secure — we encourage you to use strong passwords and report any suspicious activity to support@cruxtro.com.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data;
Request a copy (portability) of your data;
Object to or restrict certain processing;
Withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact privacy@cruxtro.com.

We may verify your identity before fulfilling requests. We will not discriminate against you for exercising these rights.

Cruxtro does not sell, share for targeted advertising, or use sensitive data for profiling.

7. Jurisdiction-Specific Disclosures

Purpose	Type of Data	Legal Basis
Provide and maintain the Service	Identity, contact, and usage data	Contract
Enhance features and reduce context switching	Feedback, inputs, product activity	Legitimate Interest
Communicate updates	Contact, usage, and feedback	Consent / Contract
Process payments	Billing and payment details	Contract
Prevent fraud and ensure compliance	Device and log data	Legal Obligation
Conduct analytics and product research	Aggregated usage and feature data	Legitimate Interest / Consent

If you’re located in the EEA, UK, or other regions with data protection laws, your personal data may be processed outside your country (e.g., in the United States). Cruxtro ensures all transfers use appropriate safeguards such as Standard Contractual Clauses (SCCs).

8. Privacy Policy Changes

We may update this Privacy Policy periodically. When we do, we’ll revise the “Last Updated” date and post the new version on our website.

Significant changes will be communicated via email or in-app notice before taking effect.

Continued use of the Service after updates constitutes your acceptance of the revised Policy.

9. Contacting Us

If you have questions about this Privacy Policy or our data practices, please contact us:

📧 support@cruxtro.com

🌐 www.cruxtro.com

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